Instead of having to create a new account, how do i get access to the one we already have?

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    Lisa 
    Asked on March 02, 2017 at 05:29 PM

    I work for MGO CPA firm and we have a Jon Zimmerman that currently has access to this account. I need to get access to this account since I will be taking it over. Nothing that we do can see to accomplish this. I have created a new account which we did NOT want to do. Can you please help with this. 

     

    Thank you, 

    Lisa

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    Ian
    Answered on March 02, 2017 at 09:26 PM

    If you have access to the registered email of other account , simply click on reset password, and the instruction will be sent there. If you don't have access to it, the owner of the form is  only allowed to give access to forms in his account.

    Let us know if you have more questions.