Instead of having to create a new account, how do i get access to the one we already have?

  • Lisa
    Asked on March 2, 2017 at 5:29 PM

    I work for MGO CPA firm and we have a Jon Zimmerman that currently has access to this account. I need to get access to this account since I will be taking it over. Nothing that we do can see to accomplish this. I have created a new account which we did NOT want to do. Can you please help with this. 

     

    Thank you, 

    Lisa

  • Ian
    Replied on March 2, 2017 at 9:26 PM

    If you have access to the registered email of other account , simply click on reset password, and the instruction will be sent there. If you don't have access to it, the owner of the form is  only allowed to give access to forms in his account.

    Let us know if you have more questions.