What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Instead of having to create a new account, how do i get access to the one we already have?

    Asked by Lisa  on March 02, 2017 at 05:29 PM

    I work for MGO CPA firm and we have a Jon Zimmerman that currently has access to this account. I need to get access to this account since I will be taking it over. Nothing that we do can see to accomplish this. I have created a new account which we did NOT want to do. Can you please help with this. 


    Thank you, 


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    Answered by Ian on March 02, 2017 at 09:26 PM

    If you have access to the registered email of other account , simply click on reset password, and the instruction will be sent there. If you don't have access to it, the owner of the form is  only allowed to give access to forms in his account.

    Let us know if you have more questions.