What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to end users can save forms and continue later?

    Asked by CourtneyCain on March 02, 2017 at 06:04 PM

    I have followed the following steps; however, it is not working. I would like a number so that i can talk through this with a live person.


    Thank you - Courtney Cain



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    JotForm Support

    Answered by jonathan on March 02, 2017 at 10:13 PM

    Hi Courtney,

    Were you referring to the Autofill feature of the form?

    Here is the user guide: https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-on-Forms

    The Continue Forms Later when enabled will allow your user to save the session on their browser. Which will allow them to close the form, and then still continue working on it again later on the same device/computer.


    Or if you were instead referring to the other method that involve at least 2 forms to work, here is the user guide: How-to-Save-Forms-and-Continue-Later

    Please take note of the difference on this 2 method. The 2nd method requires at least 2 forms.

    I checked your username and I see only 1 form under your account. I suggest trying the 1st method instead since it is more simpler and work just as well.

    Hope this help. Let us know if you need further assistance.


    By the way, we currently do not provide live support via phone. We cannot give you a call at this time. Please continue using this support forum to let us know of your concerns. We will make sure to attend to them as soon as we can.