What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms are not being forwarded to my email address as it has been blocked

    Asked by Duncanregent on June 19, 2012 at 10:44 AM

    Hi, when I tried to submit a test to determine why the jotforms are not being re-directed to my email address, it states that my email address is blocked, please advise why this is happening, I have paid for the service supplied by jotforms and am now frsustrated with this inconvenience - Please revert back to me as soon as possible.


  • Profile Image
    JotForm Support

    Answered by Goldo on June 19, 2012 at 10:54 AM

    I have removed mail@duncanregent.co.uk from the bounce list.

    Here is the reason why it's blocked.

    Reason(s) : 5.1.2 - Bad destination host 'DNS Hard Error looking up duncanregent.co.uk = (A):  domain has no A record'

    The issue is not with Jotform, it's with your email provider. Please contact them as they might be having issue their end.