Error message when downloading report

  • erika abell
    Asked on March 2, 2017 at 7:12 PM

    When I attempt to download a report, I receive an error message in the pop up window.  I have attached a screenshot here.

     

    Thanks,

    Erika AbellError message when downloading report Image 1 Screenshot 20

    Page URL: https://www.jotform.com/submissions/70115530488150?/
  • Kiran Support Team Lead
    Replied on March 2, 2017 at 10:58 PM

    I have tried downloading the Excel report from your form and was able to download it without any issue. Could you let us know which report you are trying to download from the form submissions so that we can check it further?

    Thanks!

  • Erika Abell
    Replied on March 3, 2017 at 6:49 AM

    Hello,

    I am trying to download the complete list/report of submissions.  I tried to download it in excel, as a csv, and a pdf.  No luck with any of them.  I tried from 3 computers at work, from my laptop at home and on my phone.  Pop up blockers were all disabled and I tried in both Chrome and Explorer.  I am able to download a pdf of the most recent submission by itself by clicking on the option in the top left menu bar.  I need an excel or csv file so I can merge into labels and use as check in list. 

    Thanks,

    Erika 

  • Nik_C
    Replied on March 3, 2017 at 10:05 AM

    Hello Erika,

    Did you try to download all submissions from the Submissions tab:

    Error message when downloading report Image 1 Screenshot 30

    I was able to download the Excel:

    Error message when downloading report Image 2 Screenshot 41

    Do you receive the error when you try to open the file or is it something else?

    Since I wasn't able to replicate this error, and it's weird because you tried on different computers.

    We'll wait for your response.

    Thank you!

  • erika abell
    Replied on March 3, 2017 at 11:14 AM

    When I click on download all submissions as an excel, csv, or pdf, it says "generating" and then the wheel keeps spinning and a pop up window appears with the error message.  Nothing downloads.

     

     

  • Nik_C
    Replied on March 3, 2017 at 12:30 PM

    That is really odd. Only what I can think of now is the network. But you tried from several different computers and phone right? Were they all on the same network, for example, your company or something like that? I'm thinking about DNS or Proxy configurations.

    Please let us know.

    Thank you!

  • Erika Abell
    Replied on March 3, 2017 at 1:42 PM

    i also tried it a home. Same issue 

  • Kiran Support Team Lead
    Replied on March 3, 2017 at 3:29 PM

    Could you try generating an Excel report from the Reports section to see if you are able to download the report? Please see the guide below for creating an excel report.

    https://www.jotform.com/help/101-How-to-Create-an-Excel-Report

    Let us know if you need any further assistance. We will be happy to assist.  

  • CustomerMining
    Replied on March 6, 2017 at 8:27 PM

    I have the same problem.  I need to have someone access the form through a shared link to download.   I can't give them them access to our account.  It has to be through the shared link
  • Kiran Support Team Lead
    Replied on March 6, 2017 at 10:13 PM

    @CustomerMining,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1083347

    Thank you!