Stopped receiving Notification Email

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    etchingx
    Asked on March 02, 2017 at 09:50 PM

    The second issue is with the Jot forms as well. We have 5 submission forms on our website, one being a contact us message form. With the four other forms, there are two that are having issues. As of 12/8/16, The Corporate & Orders of Four Plus and the Request a Brand form have stopped being updated on the Jot form website. In addition, we stopped receiving emails for any submitted forms through these two.

     

    Due to another web monitoring program that we use called Inseev, we have been able to verify these forms still work and are getting submissions which we get emails from through Inseev. 

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    BJoanna
    Answered on March 03, 2017 at 03:15 AM

    Latest submission date of two forms that you mentioned is 2016-12-08. I have tested your embedded form on this page https://www.etchingexpressions.com/request-a-bottle  and form can not be submitted. Submit button is stuck on "Please wait...". 

    After that I have tested you standalone form http://www.jotform.us/form/62095337494160 and form was successfully submitted. 

    You have embedded your form with full source code. Please note when form is embedded with full source code, that each time your form is modified you will need to re-embed your form with new code. You need to re-embed both of your forms. 

    I would suggest you to use iFrame code. Inside of this guide you can find how to get iFrame code of your form: 

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Hope this will help. Let us know if you need further assistance. 

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    WheelsofJustice
    Answered on May 10, 2017 at 01:09 PM

    it is not working for me either

    http://www.sfporchfest.org/music-player.html

     

    unable to click on upload, changed to iframe, still nothing, unable to choose a file

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    Kevin_G
    Answered on May 10, 2017 at 02:44 PM

    @WheelsofJustice, 

    I can see you have opened your own thread about your issue, we will help you as soon as possible on this thread: https://www.jotform.com/answers/1141196