What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stopped receiving Notification Email

    Asked by etchingx on March 02, 2017 at 09:50 PM

    The second issue is with the Jot forms as well. We have 5 submission forms on our website, one being a contact us message form. With the four other forms, there are two that are having issues. As of 12/8/16, The Corporate & Orders of Four Plus and the Request a Brand form have stopped being updated on the Jot form website. In addition, we stopped receiving emails for any submitted forms through these two.


    Due to another web monitoring program that we use called Inseev, we have been able to verify these forms still work and are getting submissions which we get emails from through Inseev. 

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    JotForm Support

    Answered by BJoanna on March 03, 2017 at 03:15 AM

    Latest submission date of two forms that you mentioned is 2016-12-08. I have tested your embedded form on this page https://www.etchingexpressions.com/request-a-bottle  and form can not be submitted. Submit button is stuck on "Please wait...". 

    After that I have tested you standalone form http://www.jotform.us/form/62095337494160 and form was successfully submitted. 

    You have embedded your form with full source code. Please note when form is embedded with full source code, that each time your form is modified you will need to re-embed your form with new code. You need to re-embed both of your forms. 

    I would suggest you to use iFrame code. Inside of this guide you can find how to get iFrame code of your form: 


    Hope this will help. Let us know if you need further assistance. 

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    Answered by WheelsofJustice on May 10, 2017 at 01:09 PM

    it is not working for me either



    unable to click on upload, changed to iframe, still nothing, unable to choose a file

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    JotForm Support

    Answered by Kevin_G on May 10, 2017 at 02:44 PM


    I can see you have opened your own thread about your issue, we will help you as soon as possible on this thread: https://www.jotform.com/answers/1141196