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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why submissions are not passing to Spreadsheet integration?

    Asked by FRDM on March 03, 2017 at 02:06 AM

    I reintegrated, but submissions are not coming through. I can see them in submissions, but not on the new spreadsheet. 

    I have a mirrored spreadsheet and that is not updating either.

    Page URL:
    https://form.jotform.com/62976851559979https://docs.google.com/spreads<br/>heets/d/1cEUyO__YY9hi31GmxUNbMwpo1I9rtCzwu93-b8fNsCY/edit#gid=0

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    JotForm Support

    Answered by Nik_C on March 03, 2017 at 05:03 AM

    Hello, 

    I checked your form and integration, but since I couldn't access the Google Spreadsheet, I tried restoring the missing submissions to your Spreadsheet.

    Please check and let us know if the issue persists.

    Thank you!