What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account upgrade

    Asked by RobNay on March 03, 2017 at 05:04 AM






    I upgraded my account on the 28th Feb 2017 and initially had a few enquiries to my web page but received a message yesterday to say me account was on stop due to no storage. Can you please let me know if I upgraded correctly and if I have is there something else I need to do to activate it.



    Best regards

    Page URL:

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    JotForm Support

    Answered by John_Benson on March 03, 2017 at 07:05 AM

    I checked your account and you're under the Storage Plan. 

    Storage plan is the same as Free plan except you have an unlimited submission storage. Your account is over limit because you have reached the 100 MB upload space limit. You need to delete a submission with attachment file to clear your upload space so you can use your forms properly. Here's a guide on: How-to-Delete-Form-Submission-Data

    NOTE: Deleted submissions is not recoverable. 

    Let us know if you have any questions. We'll be happy to assist you.

    Thank you.