Account upgrade did not take effect

  • RobNay
    Asked on March 3, 2017 at 5:04 AM

     

    Hi,

     

     

     

    I upgraded my account on the 28th Feb 2017 and initially had a few enquiries to my web page but received a message yesterday to say me account was on stop due to no storage. Can you please let me know if I upgraded correctly and if I have is there something else I need to do to activate it.

     

     

    Best regards

    Jotform Thread 1081036 Screenshot
  • John_Benson
    Replied on March 3, 2017 at 7:05 AM

    I checked your account and you're under the Storage Plan. 

    Storage plan is the same as Free plan except you have an unlimited submission storage. Your account is over limit because you have reached the 100 MB upload space limit. You need to delete a submission with attachment file to clear your upload space so you can use your forms properly. Here's a guide on: How-to-Delete-Form-Submission-Data. 

    NOTE: Deleted submissions is not recoverable. 

    Let us know if you have any questions. We'll be happy to assist you.

    Thank you.