What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't monitor the responses to my form

    Asked by Hannah Franklin  on March 03, 2017 at 06:11 AM

    Hello,

    I created a form yesterday but forgot to create an account with you so now can't monitor the responses.

    https://form.jotformeu.com/70601755224349

    Could you please help me out?

    Best,

    Hannah

    Page URL:
    https://form.jotformeu.com/70601755224349

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 03, 2017 at 09:14 AM

    You could create an account and provide us the username, we will move the form from the guest account so you can view your submissions without any problem. 

  • Profile Image

    Answered by UCLInstituteofEducation on March 09, 2017 at 09:30 AM
    Thanks. I’ve just signed up but the link broke, so I’m not sure whether this worked.
    The username is: UCLInstituteofEducation and this is the associated email address.
    Best,
    Hannah
    ...
  • Profile Image

    Answered by UCLInstituteofEducation on March 09, 2017 at 09:50 AM
    Thanks. I’ve just signed up but the link broke, so I’m not sure whether this worked.
    The username is: UCLInstituteofEducation and this is the associated email address.
    Best,
    Hannah
    ...
  • Profile Image

    Answered by UCLInstituteofEducation on March 09, 2017 at 09:52 AM
    Thanks. I’ve just signed up but the link broke, so I’m not sure whether this worked.
    The username is: UCLInstituteofEducation and this is the associated email address.
    Best,
    Hannah
    ...
  • Profile Image

    Answered by UCLInstituteofEducation on March 09, 2017 at 09:53 AM
    Thanks. I’ve just signed up but the link broke, so I’m not sure whether this worked.
    The username is: UCLInstituteofEducation and this is the associated email address.
    Best,
    Hannah
    ...
  • Profile Image

    Answered by UCLInstituteofEducation on March 09, 2017 at 09:56 AM
    Thanks. I’ve just signed up but the link broke, so I’m not sure whether this worked.
    The username is: UCLInstituteofEducation and this is the associated email address.
    Best,
    Hannah
    ...
  • Profile Image

    Answered by UCLInstituteofEducation on March 09, 2017 at 10:14 AM
    Hello,
    Could you please give me an update on this? I’ve just tried logging in but it still says I don’t have any forms…
    Best,
    Hannah
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 09, 2017 at 11:55 AM

    I can see your form works fine and it is associated to your username, I can also see you have 5 submissions on your form. 

    I would suggest you to first, go to the submissions page for your form by following this guide: How-to-View-Form-Submissions

    If you do not see your submitted data then you should check if your account has transferred your data to our EU data center, since you're on an EU region you need to store your data on our EU servers due to EU regulations. 

    Please, follow this link to get more info about it and transfer your data to our EU data center: https://www.jotform.com/eu-safe-forms/ 

    Submissions data should be displayed once you transfer it, if this still does not showing, please let  us know.