What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Forms are not Updating on the website

    Asked by BGGRAPHICS on June 19, 2012 at 12:58 PM

    I've got several JotForms on several websites that seem to update just fine, although they've been embedded.

    I'm now using Adobe's website software called "MUSE" that has us using iFrame to embed the forms and they don't update.

    I've cleared the cache memory and even restarted the browser, but we're still seeing the same thing. I had another form on this website that seemed to take more than a day to update. 

    Please advise. Thanks!

    Page URL:

  • Profile Image

    Answered by BGGRAPHICS on June 19, 2012 at 01:01 PM

    I'll try changing from form.jotformpro.... to www.jotformpro.....


    WHY is this happening??

  • Profile Image
    JotForm Support

    Answered by Goldo on June 19, 2012 at 01:07 PM

    It could be a caching issue and switching from http://form.jotform to http://www.jotform is a good start.

    Other thing is that if you've embedded the form using iFrame then you would need to grab a fresh embed code everytime you make changes with the form.

  • Profile Image

    Answered by pinoytech on June 19, 2012 at 01:08 PM


    Maybe we have a replication delay to one of our domains and that's the reason why forms won't update immediately. We are sorry for the inconvenience that may have caused you today.

    Thank you!

  • Profile Image

    Answered by BGGRAPHICS on June 19, 2012 at 01:18 PM

    Replacing the form.jotformpro..... to www.jotformpro...... seemed to fix the problem.  Thank you.

    I would REALLY need to replace the code everytime I update the form right? Even using iFrame, it's still calling the same Form ID number.  I just tested this and it appears that it is updating just fine now.  ??

  • Profile Image

    Answered by pinoytech on June 19, 2012 at 01:22 PM

    Good to hear that! If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you!