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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If we change our username will it change the URL for forms that were previously created?

    Asked by dramatickat on March 03, 2017 at 09:45 AM
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    JotForm Support

    Answered by Jan on March 03, 2017 at 12:51 PM

    The old custom URL will not work anymore if you change your username. You need to re-create them with the new username. Here's a guide: How-to-Create-a-Custom-URL-of-a-Form.

    Here's an example of a custom URL:

    https://form.jotform.com/Jan/form-title

     

    However, if you did not create a custom URL before, then changing the username will not affect the URL of the forms. Here's an example of the form's direct link: 

    https://www.jotform.com/form/70614055119147

     

    Hope that helps. If you need further clarifications, let us know. Thank you.

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    Answered by dramatickat on March 03, 2017 at 01:16 PM

    Just so I don't screw up any current forms...it looks like they have all been reset to NOT include a custom URL. Now both the custom URL and the new URL work. Is it safe to change our username? Will both links continue to work? 

     

    Here is an example: 

    *This is how it appears as publish in the dropdown bar on the main page 

    https://form.jotform.com/dramatickat/70535534489969

     

    *This is how it appears as publish in the editor

     

    https://form.jotform.com/70535534489969

     

    I am afraid to change the username if it means that the links will stop working for people who have the first link versus the second. Thoughts? 

     

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    JotForm Support

    Answered by Jan on March 03, 2017 at 02:40 PM

    Yes, that is correct. The custom URL (https://form.jotform.com/dramatickat/70535534489969 ) link will no longer work if you change your username.

    You'll get an error message indicating that the page could not be found.

    The second link (https://form.jotform.com/70535534489969) will still work even after changing your username.

    If you have any questions, let us know.

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    Answered by dramatickat on March 03, 2017 at 03:18 PM

    Will the same thing happen to the links if we do a DNS redirect with the URLs? 

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    JotForm Support

    Answered by Jan on March 03, 2017 at 04:35 PM

    Are you saying that you want to redirect a domain URL to the custom URL? Unfortunately, it will not work because it will still be redirected to the custom URL.

    You can redirect the domain URL to the form's direct link instead.

    Custom URL: https://form.jotform.com/dramatickat/70535534489969
    Form's Direct Link: https://form.jotform.com/70535534489969

     

    Hope that helps. Thank you.