What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Include last 4 digits of credit card info in submission reportsAsked by JFedGMW on March 03, 2017 at 09:47 AM
Our last forms provider included the last four digits of a user's credit card number in their transaction reports. Currently that is not available in JotForm. Can you submit this as a feature request? As an example, I'm attaching a screenshot of a spreadsheet. This is the transaction report that we can download from Blue State Digital for a payment form, in this case an event called Lion of Judah Thank You Event. Note the highlighted columns: CardType, CardLast4. While we found the BSD forms lacking in usability, their reporting mechanisms were comprehensive. While we find JotForm provides a superior experience both for the administrator and the end-user completing the form, we find the transaction reports are lacking some key information. Sadly, this may force us to reconsider our decision to use JotForm in the future.
Thank you very much for your help.
Will not be possible to forward this request since it goes against our terms, you can read more about what you cannot ask on your forms here: http://www.jotform.com/terms/
This is because JotForm does not process payments, instead it's required to have an integration to do it, you would need to get the payment info in a report from your payment gateway.
If the current payment gateway you're using does not allow this, then you may try with another payment gateway that will allow you to capture the needed info.
Here you will find our available payment gateways: https://apps.jotform.com/category/payment_processing
Otherwise you will need to request the last 4 digits to your users through a different way.