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    Conditional logic didn't work on this submission

    Asked by sisters7 on March 03, 2017 at 10:32 AM

    Please take a look at this submission (second from  the top of the list, last name Gordon). The conditional logic I set up was if Not Untitled I is filled, then disable Entitled All, Entitled I,.........., Not Entitled II. However this submission both "Not Entitled I" and "Not Entitled II" got selected. It did not disable "Not Entitled II".

    Please help.

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    JotForm Support

    Answered by Nik_C on March 03, 2017 at 01:31 PM

    I checked your form and I'm not sure how that could happen since fields are disabling properly:


    Only if those conditions were created after your customer submitted that particular form. Also, I saw the last submission and it is correct (I guess that is a test made by you). 

    Maybe it was a Browser glitch that allowed clicking of both fields. I tested several times and every time all fields were disabled properly.

    If the issue re-appears please let us know.

    Thank you!