What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting notifications

    Asked by smarch678 on March 03, 2017 at 10:34 AM

    One of my clients is claiming they are not getting the notification email from his form.  

    This has been a growing issue lately.  Has something changed with your system to reduce deliverability?

    Page URL:
    https://form.jotform.com/70094730903150

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    JotForm Support

    Answered by Kiran on March 03, 2017 at 01:18 PM

    I have checked the email address used as the recipient in the form provided in this post and see that it is not listed in our bounce list. When I check the email history log of the email account, I see that the email notifications are being sent without any issue from our end.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to help.