Not getting notifications

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    Asked on March 03, 2017 at 10:34 AM

    One of my clients is claiming they are not getting the notification email from his form.  

    This has been a growing issue lately.  Has something changed with your system to reduce deliverability?

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    Answered on March 03, 2017 at 01:18 PM

    I have checked the email address used as the recipient in the form provided in this post and see that it is not listed in our bounce list. When I check the email history log of the email account, I see that the email notifications are being sent without any issue from our end.

    Also, please check the following guide that can help you with troubleshooting email delivery issues. 

    Please get back to us if the issue still persists. We will be happy to help.