Not getting notifications

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    smarch678
    Asked on March 03, 2017 at 10:34 AM

    One of my clients is claiming they are not getting the notification email from his form.  

    This has been a growing issue lately.  Has something changed with your system to reduce deliverability?

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    Kiran
    Answered on March 03, 2017 at 01:18 PM

    I have checked the email address used as the recipient in the form provided in this post and see that it is not listed in our bounce list. When I check the email history log of the email account, I see that the email notifications are being sent without any issue from our end.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to help.