Cancelled my account

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    ycoba
    Asked on March 03, 2017 at 10:52 AM

    Hello.

     

    I just cancelled my silver account but in the bill you didn't charge only the proportional (from 26th feb to 3th march), but the whole month. I want to know why this happened if i only used it for 5 days. Please help.

     

    Thanks.

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    Jeanette
    Answered on March 03, 2017 at 01:24 PM

    I've fixed this.  The system made pro-rated refund for $31.79.