What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancelled my account

    Asked by ycoba on March 03, 2017 at 10:52 AM

    Hello.

     

    I just cancelled my silver account but in the bill you didn't charge only the proportional (from 26th feb to 3th march), but the whole month. I want to know why this happened if i only used it for 5 days. Please help.

     

    Thanks.

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    JotForm Support Manager

    Answered by Jeanette on March 03, 2017 at 01:24 PM

    I've fixed this.  The system made pro-rated refund for $31.79.