What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Boarding check in form

    Asked by jacque on June 19, 2012 at 01:23 PM

    When we receive this form in our email inbox, the sender info is their email address and it used to be and is on our other forms the name assocaited with the email address.  How do  fix that???  Thank you!



    Sender used to say Jacque Preble

    now it just says woofceo@yahoo.com

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    JotForm Support

    Answered by Goldo on June 19, 2012 at 01:28 PM

    Please provide us the FORM ID so that we can check.

    Probably there an issue with your Notification settings. Kindly check the Sender Name dropdown if it's set to Full Name or whatever field you assign to gather names.

    Go to Setup & Embed > Email Alerts > Notifications > Reply to and Recipient Settings