What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I create a product where people can input their own price?

    Asked by sbtsroundup on March 03, 2017 at 11:19 AM

    I want to make a donation product under my payment section, but I want to have it to people can enter what they wish to donate. I only see where you have to put a set price in. How do I do this?

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    JotForm Support

    Answered by Jan on March 03, 2017 at 01:53 PM

    In the Payment Settings, you can change the Payment Type to "Collect Donations" or "User Defined Amount". Here's how:

    In Form Builder V4, click the payment field and then click the "Payment Settings" button. After that, you'll see the "Payment Type" drop down. You can set it to "Collect Donations" or "User Defined Amount". Click the "Save" button when you're done.

    Here's the result:

    Hope that helps. If this is not what you need, please let us know so that we can further assist you. Thank you.

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    Answered by sbtsroundup on March 03, 2017 at 02:01 PM

    After I click on "Payment Settings", I do not see the "Payment Type" drop down. This is what I see:

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    JotForm Support

    Answered by Jan on March 03, 2017 at 03:36 PM

    Please try to clone this demo form (https://form.jotform.com/70615713220950) first and check if this is what you need. If yes, then the follow the steps below:

    Click the payment field and then click the "Payment Settings" button. After that, click the gear or properties icon.

    Once you click that icon, the main payment integration will appear where you'll see the "Payment Type".

    Hope that helps. Thank you.