What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are your forms encrypted?

    Asked by Gina  on March 03, 2017 at 11:51 AM

    We have been working with Formstack and we will no longer be able to use them with our website and we found you guys! We are a motorcycle dealership and we are wondering if your forms are encrypted because we will be using you to make a finance application form...


    Please let me know ASAP 



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    JotForm Support

    Answered by Jim_R on March 03, 2017 at 02:52 PM

    Hello Gina 😊 Yes we offer a Form Encryption feature but I'll let you know as early as now that it comes with consequences, especially when you lose the private key generated (the one you will use for decrypting the data).

    On top of that, there are features that you won't be able to utilize once you enable Encryption. It's because once the data is encrypted, it will be encrypted everywhere EXCEPT these 2 locations where you can decrypt them:

    1. From the Submissions Page

    2. Through Email Notification

    Form Encryption is indeed great but IMHO it's unnecessary. Think of it as the 2-step verification from Google - Yes, it's a great added layer of security but still, an optional feature.

    Even without encryption, the forms and submissions are already transmitted securely with a 256 bit high-grade encryption, which means that data is encrypted during the transmission and cannot be interrupted by anyone else. We have an SSL certificate that uses SHA256 with RSA encryption https://www.ssllabs.com/ssltest/analyze.html?d=secure.jotform.com 

    We are also Safe Harbor Certified.

    Related article: Announcing-JotForm-s-Safe-Harbor-Certification

    So before proceeding, I strongly urge you to read and review our guide below, especially the Q&A section that should answer any doubt you might still have about Form Encryption.

    Complete guide: What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert