What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are the servers okay?

    Asked by VoicesOfSeptember11 on March 03, 2017 at 11:57 AM

    Over the last two days I have been having odd things.. Duplicate entries... Forms Erroring out for Clients


    The two forms I know its happening on are Event Registration forms which is why I know.

    Both forms are iframe embeds I am putting in the jotform urls below.


    Always Remember Gala 2017

    April 2017 Symposium


    Can anyone think of anything that could be causing the Symptoms??





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    JotForm Support

    Answered by david on March 03, 2017 at 03:18 PM

    We use Amazon AWS as our major file storage provider.  They had an outage which in turn caused us quite a bit of server instability of the last couple days:


    Their issues and the issue that were caused on our end have been remedied.  Everything should be working properly again at this time.

    If you still have an errors with your forms, let us know and we will be happy to have a look.

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    Answered by VoicesOfSeptember11 on March 03, 2017 at 03:25 PM

    We just had a person try today and call us saying the form was errioring out or resetting...

    This is the JotForm address to the form the call was about 


    Here is the embbed form 



    I was aware of the Amazon issue.. Could that have caused the duplcation issue yesterday?


    I really have no idea why they were getting an error out or reset as I never seen it myself


    Thanks for any ideas or Help



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    JotForm Support

    Answered by david on March 03, 2017 at 05:09 PM

    There should be no errors at this time.  The Amazon issue should not have caused duplication, however, since it was preventing submissions or making them time out, users may have tried submitting the form multiple times.

    Do you happen to know what the current error is showing?  We will be happy to investigate.