Are the servers okay?

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    VoicesOfSeptember11
    Asked on March 03, 2017 at 11:57 AM

    Over the last two days I have been having odd things.. Duplicate entries... Forms Erroring out for Clients

     

    The two forms I know its happening on are Event Registration forms which is why I know.

    Both forms are iframe embeds I am putting in the jotform urls below.

     

    Always Remember Gala 2017

    April 2017 Symposium

     

    Can anyone think of anything that could be causing the Symptoms??

     

    Thanks

     

    Tom 

  • Profile Image
    david
    Answered on March 03, 2017 at 03:18 PM

    We use Amazon AWS as our major file storage provider.  They had an outage which in turn caused us quite a bit of server instability of the last couple days:

    https://techcrunch.com/2017/02/28/amazon-aws-s3-outage-is-breaking-things-for-a-lot-of-websites-and-apps/

    Their issues and the issue that were caused on our end have been remedied.  Everything should be working properly again at this time.

    If you still have an errors with your forms, let us know and we will be happy to have a look.

  • Profile Image
    VoicesOfSeptember11
    Answered on March 03, 2017 at 03:25 PM

    We just had a person try today and call us saying the form was errioring out or resetting...

    This is the JotForm address to the form the call was about 

    https://form.jotform.com/70035194522954

    Here is the embbed form 

    http://www.voicesofseptember11.org/initiatives/always-remember-gala/2017/register

     

    I was aware of the Amazon issue.. Could that have caused the duplcation issue yesterday?

     

    I really have no idea why they were getting an error out or reset as I never seen it myself

     

    Thanks for any ideas or Help

     

    Tom

  • Profile Image
    david
    Answered on March 03, 2017 at 05:09 PM

    There should be no errors at this time.  The Amazon issue should not have caused duplication, however, since it was preventing submissions or making them time out, users may have tried submitting the form multiple times.

    Do you happen to know what the current error is showing?  We will be happy to investigate.