What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving multiple payments from the users on my form

    Asked by SkateCityColorado on March 03, 2017 at 12:11 PM

    We recently had multiple issues when our players signed up for our adult rec session, where the system charged their credit card multiple times. This happened to several of our players and I want to find out what happened and resolve it so it does not happen again. Can you please help?

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    JotForm Support

    Answered by Kiran on March 03, 2017 at 03:36 PM

    I have checked your account and was unable to find the recently edited forms with submissions. Please provide us with the form ID/URL that you are experiencing the issue, so that we can take a look and provide you with necessary assistance.

    We will wait for your response. Thank you!