Receiving multiple payments from the users on my form

We recently had multiple issues when our players signed up for our adult rec session, where the system charged their credit card multiple times. This happened to several of our players and I want to find out what happened and resolve it so it does not happen again. Can you please help?

I have checked your account and was unable to find the recently edited forms with submissions. Please provide us with the form ID/URL that you are experiencing the issue, so that we can take a look and provide you with necessary assistance.

We will wait for your response. Thank you!