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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting a "form not found" error on all my forms

    Asked by hensleymfg on March 03, 2017 at 12:16 PM

    Hello, we made a change to one of our forms today. After that, none of them work anymore. Can you help?

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    JotForm Support Manager

    Answered by Jeanette on March 03, 2017 at 01:39 PM

    This is because you cannot ask for credit card information in our forms, unless you use any of our  Payment integrations available. Nor you can request banking info. These practice violate our terms of use.

    Account was reactivated. But, in light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations.  

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization