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crossfitendzoneAsked on March 3, 2017 at 12:38 PM
When I received this error I went to the JotForm forums and it appears there is a limit per hour on how many forwarded emails I can send. So I called it a night and decided to finish this morning, thinking that limit would go back to normal. When I try and resend this morning I still get the same error?
Please help so that I can send out another 5 emails to confirm peoples time that they have signed up for for an event tonight.
Thanks!
Page URL: https://form.jotform.com/70556099536163 -
Kiran Support Team LeadReplied on March 3, 2017 at 4:29 PM
Please be noted that the free accounts are limited to send 20 emails per day that includes email reply and forwarding from the submissions. Once you reach that limit, you will have to wait until the next day to be able to reply/forward again. This limit was implemented to prevent the abuse of the reply/forward feature by spammers.
Hope this information helps!
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crossfitendzoneReplied on March 3, 2017 at 5:14 PM
Thanks for you response. Is the time based on a 24 hour period or does it reset at 12:00AM? I only ask because I started sending around 730pm and once I reached the limit, signed on the next day around 9am and the system still said I had reached my limit.
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Ashwin JotForm SupportReplied on March 4, 2017 at 8:42 AM
Hello,
Please note that our servers use US Eastern Standard Time (New York time). What is your timezone?
Thank you!
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crossfitendzoneReplied on March 4, 2017 at 5:02 PM
We are on PST.
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Elton Support Team LeadReplied on March 4, 2017 at 10:24 PM
Are you still getting this error? It should reset by now. Please try it again.
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crossfitendzoneReplied on March 6, 2017 at 1:05 PM
I haven't had the need to try this again, but will let you know if I run into the same issue. Thanks for all the help!
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Kiran Support Team LeadReplied on March 6, 2017 at 1:20 PM
No problem. Thank you for letting us know. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.
Thank you for using JotForm!