What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email notification is blocked

    Asked by industry1 on June 19, 2012 at 02:46 PM

    My email notification is blocked for info@industry1one.com the rest work fine.  This is the most important one though and my client is needing this corrected as soon as possible.  Sincerely,

     

    Cindi 210-392-1433

    www.creativewebs2u.com

     

    Page URL:
    http://www.industry1one.com

    Screenshot
  • Profile Image

    Answered by gori-mathew on June 19, 2012 at 03:27 PM

    Hi ;

    I have removed your form from blocked list. It should work fine now.

    Email addresses are added to our bounce list when your mail service provider rejects or blocks the email we sent to you.

    To avoid this from recurring, please change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    You can also contact your service provider and ask them to add the following ip addresses shown on the link to their whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I hope this information is helpful.