My email notification is blocked

  • Profile Image
    industry1
    Asked on June 19, 2012 at 02:46 PM

    My email notification is blocked for info@industry1one.com the rest work fine.  This is the most important one though and my client is needing this corrected as soon as possible.  Sincerely,

     

    Cindi 210-392-1433

    www.creativewebs2u.com

     

  • Profile Image
    gori-mathew
    Answered on June 19, 2012 at 03:27 PM

    Hi ;

    I have removed your form from blocked list. It should work fine now.

    Email addresses are added to our bounce list when your mail service provider rejects or blocks the email we sent to you.

    To avoid this from recurring, please change your form notification's sender name and email to "JotForm" and "noreply@jotform.com", respectively.

    You can also contact your service provider and ask them to add the following ip addresses shown on the link to their whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    I hope this information is helpful.