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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account AUTOSUSPENDED

    Asked by Armando Rodriguez  on March 03, 2017 at 03:26 PM

    Hello.

     

    I was working with my forms when I found that all of them appeared as disabled, now my account (ProcesosNovis) seems to be AUTOSUSPENDED when I try to log in.

    Checking the forums I found some people reporting the same and you telling them about your phishing detector.

     

    Please, could you check my account and forms and tell me how can we solve it.

     

    Thanks in advance and regards

     

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    JotForm Support

    Answered by Kevin_G on March 03, 2017 at 08:39 PM

    Your account has been autosuspended b our anti-phishing system since you're asking for a password on this form: http://www.jotformz.com/form/70615946412658 

    Do note that asking for password, usernames or other sensitive info goes against our terms and this is why your account was autosuspended, please check our terms to know what you cannot ask in your forms: http://www.jotform.com/terms/ 

    In order to reactivate your account I've removed that field from your form, please check your account since it should be working now. 

    If you have any question, let us know. 

  • Profile Image

    Answered by Armando Rodriguez on March 06, 2017 at 07:23 AM

    Thank you for the information, I was doint some concept tests for a future form. I'll keep that in mind.

    Regards.