• Armando Rodriguez
    Answered on March 03, 2017 03:26 PM



    I was working with my forms when I found that all of them appeared as disabled, now my account (ProcesosNovis) seems to be AUTOSUSPENDED when I try to log in.

    Checking the forums I found some people reporting the same and you telling them about your phishing detector.


    Please, could you check my account and forms and tell me how can we solve it.


    Thanks in advance and regards


  • Kevin Support Team Lead
    Answered on March 03, 2017 08:39 PM

    Your account has been autosuspended b our anti-phishing system since you're asking for a password on this form: 

    Account AUTOSUSPENDED Image 1 Screenshot 20

    Do note that asking for password, usernames or other sensitive info goes against our terms and this is why your account was autosuspended, please check our terms to know what you cannot ask in your forms: 

    In order to reactivate your account I've removed that field from your form, please check your account since it should be working now. 

    If you have any question, let us know. 

  • Armando Rodriguez
    Answered on March 06, 2017 07:23 AM

    Thank you for the information, I was doint some concept tests for a future form. I'll keep that in mind.