Is it possible to recover deleted submissions?

  • Profile Image
    butleren
    Asked on March 03, 2017 at 04:13 PM

    Hi,

    I was suppose to delete 1 submission and I deleted all. Are there any way back?

    I have the submissions in Google Drive and Google Sheets - I wondered why it asked for my passsword - won´t do that again;-) A little quick on my fingers....

    https://form.jotformeu.com/butleren/70226758000347 

    Are there some backup from your side? Its no crises, but would be nice since we are having a competition and there will perhaps be some changes before Sunday.

    Thanks,

    Stefan

  • Profile Image
    Kevin_G
    Answered on March 03, 2017 at 11:32 PM

    Unfortunately, it's not possible to recover deleted submissions, at least that you have your submissions in an Excel or CSV file you will be able to import them to your form again. 

    Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm

    I will also forward this to our second level in order to know if it's possible to restore your submissions from a backup. 

    We'll update you via this thread as soon as possible. 

     

  • Profile Image
    uygar
    Answered on March 06, 2017 at 06:14 AM

    Hi, 

    Your submissions recovered from our backups. Please check again.

    Regards.