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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form does not redirect to Paypal chekcout page.

    Asked by buymorefans on March 03, 2017 at 05:20 PM

     

    Paypal Form doesn't connect to Paypal on Chrome

     

    https://maxiwand.com/buy-magic-wand-massager

     

     

    This problem has been going for weeks, went from 2-3 daily sales to 0 since 2-3 weeks.

     

    It works on other browsers, but not on chrome (which is what people use)

     

     

    It end up at a 502 page from Paypal.

     

     

     

    Please help thanks!

    Page URL:
    https://maxiwand.com/buy-magic-wand-massager

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 04, 2017 at 08:57 AM

    Hello buymorefans,

    I'm sorry for the trouble caused to you. 

    I did test your form which is embedded in your webpage and I am not able to replicate the issue you are having. I sent a test submission and I was redirected to PayPal checkout page successfully. Please check the screenshot below:

     

    I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!