Why I didn't get email copy?

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    lilyrao
    Asked on March 04, 2017 at 02:05 AM

    I accidentally deleted one submission I just got, and it is not in trash. I tried to find it in my email, but there is no email notice at all. I remember before I had a copy in my email as well.

     

    Could you help to get my deleted copy back? The one received on Mar. 4, 2017. 

    Thank you,

  • Profile Image
    jonathan
    Answered on March 04, 2017 at 03:23 PM

    You can review the sent email logs of your forms in your account sent email history log.

    User guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

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    Could you help to get my deleted copy back? The one received on Mar. 4, 2017

    Unfortunately if you have manually deleted the submissions data of your form already, it will be very difficult for us to restore it because we do not keep another copy of them. 

    You can use the submission email record instead to recover your data.

    Hope this help. Let us know if you need further assistance.