Why are months in English on French form?

  • Profile Image
    AA_C
    Asked on March 04, 2017 at 06:22 AM

    On my French form, 70616992367972, I have a date selector, the Months are all in English, I created the form with my account as French so I would get all the right warnings, and descriptors in French.

    Why are they in English and how can they be changed... probably not possible.

    Thank you,

    Regards,

    Robert

  • Profile Image
    jonathan
    Answered on March 04, 2017 at 04:12 PM

    You need to set US/English first as the current language of the form in Translation tool. And then add the French language to have translations.

    Example:

     

     

    Let us know if this did not resolve the issue.

     

  • Profile Image
    AA_C
    Answered on March 04, 2017 at 04:45 PM

    Hi,

    So what your telling me is, If I create a form with my account set as French and add a calendar that the drop down months will be in English... That make absolutely no sense to me.

    I can't change the form? I looked at what you said in settings and that offered no solution that I could figure out.

    Are you saying, now that I read your response, that I should have made the form in English and then added the French language?

    I guess i'm a bit confused...

    Thank you,

    Robert

     

  • Profile Image
    jonathan
    Answered on March 04, 2017 at 06:19 PM

    I apologize for the confusion. I just realized my description on how to was indeed confusing.

    And I also found out that it might be a glitch in our language translation tool of the form.

    I will submit a report to to the higher team support about this.

    As for the resolution on how I made it work, allow me to describe again. Hopefully this is much clearer.

    ---

    What I meant was, the translation tool work only if it was ON. The form always uses English as the default language. Even if when you created your form using your own language, some part may still be in English because there are languages that share the same translation (in English) for some words. This was the reason why some words like those in the Date field were not being translated.

    To workaround this, the translation tool must be ON.

    #1 Make English (US/UK) as the default language.

    #2 Add French as the translation language.

    #3 Set French as the Primary language.

    test form: https://form.jotform.com/70626649549974

    ---

    I think the need to still enable the language tool to translate some words in the form i.e. those in Date field is a glitch.

    I'll elevate this to the higher team support so that they can take a look and fix what needs fixing.

    We will notify you here for any update on the status.

    Thank you. 

     

     

     

  • Profile Image
    AA_C
    Answered on March 05, 2017 at 08:45 AM

    Hi, Thanks for the clarification. You should Know I tried your form 70626649549974 and the months were still in English.

    I think my solution would to embed the form at site and edit the drop down list.

    I agree there appears to be a bug,  a glitch, or a fix required.

    It was very annoying and confusing. If I were to add the birthday widget, can it be translated?

    Thank you, Regards,

    Robert

  • Profile Image
    Jim_R
    Answered on March 05, 2017 at 12:00 PM

    Hello Robert, the Birth Date Picker Widget, along with all the other widgets can't be localized/translated. It's mainly because each widget sits and resides within their own respective iframes.

    There have been a few users asking for widget translations in general. So if you're hoping to see this implemented in the future, let me know and I'll move your last question to a separate thread and we'll mark it as a Feature Request.

    BTW, this widget doesn't have any options/settings. The only part of the widget that you can translate would be the Label. The months inside the dropdown can't be translated.

    Although IMHO, it's better to just stick with what you have now and use my colleague's suggestion. Then, wait for the reported bug to be fixed.

    You should Know I tried your form 70626649549974 and the months were still in English.

    Toggle the language to Français for the Date Field months to be translated.

  • Profile Image
    AA_C
    Answered on March 05, 2017 at 09:25 PM

    OK... Thanks, I have installed the source code at site and changed the drop down items.

    Regards,Robert

  • Profile Image
    AA_C
    Answered on March 09, 2017 at 10:13 AM
    OK… I look-forward to a fix… In the mean time I have embedded the source code and edited the months. All is good now… Thank you, Robert
    ...