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    Sometimes my form does not get emailed when I get a submission

    Asked by sandrah64 on March 04, 2017 at 12:49 PM
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    JotForm Support

    Answered by liyam on March 04, 2017 at 05:21 PM

    Hello sandrah64,

    I checked your email history and found two email addresses which landed in the bounce list:

    nomatterwhatigotu@gmail.com
    iloveyoumomma27@gmail.com

    If you are using an SMTP email address as your sender for your forms, please remove them as Yahoo! does not allow this following their DMARC policy. I would recommend to simply use the default noreply@jotform.com email address instead.

    I also have removed the email addresses from the bounce list so your forms should send again the email alerts to them.

    If none of these are the email addresses you are referring to, please let us know.

    Thanks.