Why I'm not receiving submissions?

  • Profile Image
    Bcurless
    Asked on March 04, 2017 at 06:34 PM

    I have built a simple form that has the user fill out a few fields, adobe e-sign, and then click a submit button.
    Everything works, except a copy of the signed document gets sent only to the signer. The requester of the
    form(me), gets an email back verifying the person signed, but I don't get an actual copy of the signed document
    like the signer receives. Is there a way a copy can be sent to the requester also? Thanks!

    Brandon C.

  • Profile Image
    Nik_C
    Answered on March 05, 2017 at 02:50 AM

    I checked your form and the email associated with it in our logs. Emails were sent:

    Could you please check if your emails didn't end in Junk/Spam folder by any chance?

    If the issue persists, please get back to us.

    Thank you!