What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submissions?

    Asked by Bcurless on March 04, 2017 at 06:34 PM

    I have built a simple form that has the user fill out a few fields, adobe e-sign, and then click a submit button.
    Everything works, except a copy of the signed document gets sent only to the signer. The requester of the
    form(me), gets an email back verifying the person signed, but I don't get an actual copy of the signed document
    like the signer receives. Is there a way a copy can be sent to the requester also? Thanks!

    Brandon C.

    Page URL:
    http://www.echopictures.net/esign.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 05, 2017 at 02:50 AM

    I checked your form and the email associated with it in our logs. Emails were sent:

    Could you please check if your emails didn't end in Junk/Spam folder by any chance?

    If the issue persists, please get back to us.

    Thank you!