What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We had multiple submissions and we are not receiving them via e-mail and they are not show up.

    Asked by accumetrics on March 04, 2017 at 10:28 PM

    We had multiple submissions via jotform but we did not receive any of them.  We know this since our page is linked to paypal and we received the paypal order.  This is not every submission but a number of them.  There are no trends I can pick up in order to determine exactly what form but it was multiple forms.  Please investigate this matter since we are losing orders.


    Thank you

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    JotForm Support

    Answered by EltonCris on March 05, 2017 at 08:19 AM

    Is it a form with a Paypal payment integration?

    Do you mean to say that you have received their payments in your Paypal account but you have not received the submissions notification over email? If yes, then it could be a problem with your Paypal IPN. Please check this page to understand more about Paypal IPN and incomplete payment submissions and how to process them accordingly http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.