What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Downgrade Subscription - Plimus

    Asked by 2030ClergyNetwork on June 19, 2012 at 08:11 PM

    I previously tried to downgrade this account but was unable to. Today is the billing day. We would like it downgraded and I hope that I will not be charged for this month. The system is very difficult to manuever from this end :)

    It pushes me into a plimus account that asks for a password which I have no idea about.

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    JotForm Support

    Answered by idarktech on June 19, 2012 at 08:24 PM

    Hi,

    Apologies for this inconvenience.

    I have now cancelled your subscription. You will no longer be billed again.

    --

    Plimus is one of our 3rd party payment gateway. Since you've paid for JotForm using CC, this was processed by the said payment gateway. Hence, your JotForm account is different from your Plimus account.

    Thanks.