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    I believe my account has been wrongly suspended

    Asked by PageCure on March 05, 2017 at 12:28 PM

    I was looking for Arabic form templates so I can modify for proper right to left language orientation. Picked one and started working on it. A few minutes later, my account was suspended. I later realized that the Arabic template I used requested usernames and passwords. The template was provided from Jotform's library. The form template is named "Arabic Financial Application Form RTL CSS."

    I have deleted the templates from my account. Here are the info requested in the suspension email I received:

     
    1- Our forms serve three functions: 1) collect information regarding our customers orders so that we can provide an accurate price quote for the service 2) allow them to upload files through the website 3) provide feedback regarding our services
     
    2- We do not ask for any usernames or passwords. We only require basic contact info (email, Name, phone numbers) in addition to the customer's reference number when needed. The Arabic template mentioned above was going to be repurposed and have all instances of password requests removed.
     
     
    I hope this helps resolve the issue. Please let me know if you require any further info
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    JotForm Support

    Answered by Kiran on March 05, 2017 at 03:26 PM

    I have checked the form template 'Arabic Financial Application Form RTL CSS' and see that it is normal and clean. I have also checked your account and see that it is not suspended. It is active and good in standing at the moment. Please check and let us know if you are still not able to login/view your forms. We will be happy to take a look again.

    Thank you! 

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    Answered by PageCure on March 05, 2017 at 03:36 PM

    Thanks,

    A colleague of yours contacted me via email and resolved the issue. There were two similarly named Arabic templates, I might have used the wrong name. Thankfully, the offending template was removed from the library. It was a brown colored template based on The Bank of Egypt if I recall correctly.

    Thanks for the quick reply