Form not displaying on mobile devices

  • Profile Image
    skyleasing
    Asked on March 05, 2017 at 01:17 PM

    Hi

    I have research forum and google the issue with Not Displaying Jet Form on mobile phones and I came up short.

    What ever I found it did not work. Please have a look and tell me what I'm doing worng.

    Thank you

  • Profile Image
    Kiran
    Answered on March 05, 2017 at 03:49 PM

    I have checked the web page where the form is embedded and see that it is not displaying on mobile devices. I see that the following CSS code on your website, 

    @media screen and (max-device-width: 1024px)

    .mediumScreenDisabled {

        display: none;

    }

    Please change the display to block from none so that the form should be displaying correctly.

    Hope this information helps! 

  • Profile Image
    skyleasing
    Answered on March 09, 2017 at 10:14 AM
    Hi KiranThank you for reply but I'm not sure how to do this, if you could walk me through I would really appreciate.StanOn March 5, 2017 at 3:48 PM JotForm <noreply@jotform.com> wrote:A new response has been received:Answered by Kiran I have checked the web page where the form is embedded and see that it is not displaying on mobile devices. I see that the following CSS code on your website, @media screen and (max-device-width: 1024px).mediumScreenDisabled {    display: none;}Please change the display to block from none so that the form should be displaying correctly.Hope this information helps! View this thread on browser » Unsubscribe Thread1488746957
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  • Profile Image
    Kiran
    Answered on March 09, 2017 at 11:46 AM

    I see that the change is already made in the website CSS file and the form is being displayed on the mobile devices normally. Please let us know if you need any further assistance. We will be happy to assist. 

     

  • Profile Image
    skyleasing
    Answered on March 09, 2017 at 12:46 PM
    New response receivedThank you
    I’m good now
    ...