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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form email receipt And payment

    Asked by Steven on March 05, 2017 at 06:43 PM

    hi sirs

    i would like to know that:

    i Did a form with some Classic fields (name email phone number etc) then also i put some item files For order then a submit button linked to paypal. It works, but i dont know how can i receive a email confirmation with all The files data! 

    Could You help me?

    thank You

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 05, 2017 at 09:15 PM

    Hi,

    You set up an email notification on your from so that you will receive Form responses when users submit your form, this guide will help you on Setting Up Email Notifications.

    You can also set up an Autoresponder Email so that the users of your form can receive the confirmation that they successfully fill out your form. Please refer to this guide on Setting Up an Autoresponder Email.

    Related guide: Explanation of Email Notification and Autoresponder Settings.

    If you need further assistance, please let us know.
    Regards

  • Profile Image

    Answered by steven79tv on March 06, 2017 at 01:41 AM

    Hi Chriistian,

    thank You For your answer, but it's Not my case 😔

    I mean, of course i checked that tutorial...And i set The email...

    but as i wrote, when i fill The fields, i flag a product And i proceed, The page turn on paypal payment page.

    at this point i dont receive any confirmation email of The user Who filled The form...

    actually i didnt Go ahead with payment Because i have Not a sandbox user And psw.

    is now more clear my issue?

    thank You again

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 06, 2017 at 03:19 AM

    Hi,

    You can receive post message from Paypal whenever the transaction is completed. Please check out this guide: How to Enable IPN on your Paypal Account.

    However, if the payment is not successful, the submission remains incomplete. Here's a guide on How to view incomplete payments.

    You can also set an email notifier whenever there is a pending payment. Please see the image below:

     

    Related guide: Paypal Incomplete Payments FAQ

    If you have questions, please let us know.
    Regards

  • Profile Image

    Answered by steven79tv on March 06, 2017 at 01:38 PM

    Dear Criistian,

    thank you very much for your help.

    I have set that on Paypal account.

    I would like get a try, 'cause I have no sandbox, I think i can do it with real money, then get a refund.

    Anyway thanks again, and I will write if more info are needed :)

    steven