What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't log in

    Asked by Terri  on March 06, 2017 at 12:13 AM

    I was trying to correct my form to remove the password field and it got auto suspended before I could get it fixed, please unlock my account so I can fix it.

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    JotForm Support

    Answered by Charlie on March 06, 2017 at 02:46 AM

    I went ahead and deleted the password field that violates our Terms of Use in your form. I also re-activated your account with username primsy as it is suspended. 

    However, please note that you seem to have embedded your form directly on your website using its raw source code, meaning that changes on the form using the form builder will NOT reflect on your form embedded on your website. You need to get a fresh copy of the source code and re-embed it if you make changes on the form using the form builder. 

    Please also do read our terms of use again, violation of our terms will only lead to account suspension and possibly a permanent ban.