What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account suspected of phishing?

    Asked by Jerome Mandin  on March 06, 2017 at 02:31 AM
    My account was suspected to be used for phishing. This is a mistake. Please unlock my account.
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    JotForm Support

    Answered by Charlie on March 06, 2017 at 03:51 AM

    Apologies for the inconvenience. 

    Our anti-Phishing system autosuspended your account due to a false positive assessment. Your form titled "TOPBIZ / ACMADIS - Performances Serveur" is in a different language and it seems like the anti-phishing system was not able to evaluate it correctly.

    I have re-activated your account and manually evaluated the forms. Just in case, please do check our Terms of Use page for the things that are not allowed. I have quoted some important sections below that are usually grounds for suspension:

    Spam. You agree that Company may terminate your JotForm Service immediately if a form created or JotForm is found to be used inside an unsolicited email.

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes of attracting, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a JotForm as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    If you have other forms that are in the Trash folder that you think may have violated our terms, please do purge them and avoid creating similar forms again.

    Thank you.