What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Is My Form "Disabled"?

    Asked by HowrseArchive on March 06, 2017 at 06:55 AM


    I've created a form, but every time I try to view it I am faced with a page that says "Form Disabled", despite the fact that I've selected "enable" and refreshed it many times. 
    I read lots of form comments similar to this, but all of them were problematic due to credit card/personal information. My form contains no such personal information - only a section to enter the user's username, which I receive no personal information from. 

    Besides for this, Jotform has been extremely wonderful to use.


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    JotForm Support

    Answered by Kevin_G on March 06, 2017 at 09:44 AM

    Upon reviewing your form I can see it was suspended due to the field "Username": 

    Do note that even if you're not planning to steal information, our anti-phishing system will detect this and suspend the account since asking for usernames, passwords or any other sensitive info goes against our terms, I would suggest you to take a look on our terms page so you know what you cannot ask in your forms and avoid getting suspended: http://www.jotform.com/terms/ 

    I've removed the field from your form in order to reactivate your account, if you have any question, please let us know. 

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    Answered by HowrseArchive on March 06, 2017 at 10:21 AM

    That makes sense - thanks so much for your help!