What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Changing between product and donation payment type in PayPal integration

    Asked by Ian Barnes on March 06, 2017 at 07:25 AM

    My calculation box is named "Clickto" under "Get Price From", so I have chosen that one and it works.

    However...Under my payment widget/properties/advanced, it shows my Field ID as: #input_111_donation (and it can't be changed). I am afraid that Paypal will interpret this as Donations. Any thought??

    This is a re-post of a comment on How to Pass a Calculation to a Payment Field

  • Profile Image
    JotForm Support

    Answered by Mike on March 06, 2017 at 10:06 AM

    Your form configuration is fine, the User Defined Amount payment type will be correctly processed (as a regular product) by PayPal.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image

    Answered by Ian Barnes on March 06, 2017 at 03:28 PM

    Thanks guys. Yes it has worked all along. Just wondered why the Field ID's Field has: #input_111_donation (payment widget/properties/advanced/Fields) See: below...

    I won't actually be processing real orders for awhile, so when I do I think I will call Paypal to ensure they know these are indeed products, not donations.

    Thanks again,


  • Profile Image
    JotForm Support

    Answered by Mike on March 06, 2017 at 04:49 PM

    We use the same input for 'custom amount donation' and 'custom amount product' types, this is why the field has a donation text in its internal name. However, it does not mean that a product type is forwarded in the same way as a donation payment type.

    You can submit a test entry (payment is not required) and you will see that you will be redirected to the regular PayPal payment page. Then, switch to the 'Collect Donations' payment type and check it again, that time you will be redirected to the special donation payment type page at PayPal.

  • Profile Image

    Answered by Eyebar on March 06, 2017 at 04:53 PM

    Aaaah, yes Mike. I have seen that it takes me to my regular Paypal payment page :)  I didn't know there was a different page for donations. Thanks Again


    While we're at it, can you look at my request here