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    Table borders are not displayed in the email notification

    Asked by mongaakshay on March 06, 2017 at 10:07 AM

    Hi

     

    I would like to send up to the boundaries of a table. Currently my table does not show boundaries.

    Attached is the image of settings page.

     

    https://drive.google.com/open?id=0B9bbzM_oZgZdU2tTZ3g5NjJ1X3M

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    JotForm Support

    Answered by Kiran on March 06, 2017 at 12:01 PM

    I am not sure if I understand your query correctly. Are you trying to increase the width of the table in the notification? I have checked the email notifications on your form and it looks different than the screenshot provided. Could you provide us with more information on what you are trying to achieve so that we can assist you accordingly.

    We will wait for your response. Thank you! 

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    Answered by mongaakshay on March 06, 2017 at 10:25 PM

    Hi, the first image in the above link is of the email I am receiving. The two attachment heads do not have any cell boundaries visible.

     

    The 3 and 4 image is of the cell properties.

     

    2nd image is of the notification setting where tags are visible.

     

    What I am trying to achieve is that my table should have a boundary that is visible in the email that we receive. Currently the boundary is lost when the email comes (boundary goes white).

     

    Hope you are able to understand my query.

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    JotForm Support

    Answered by Kiran on March 07, 2017 at 12:57 AM

    Thanks for explaining the issue. I have cloned your JotForm and see that the borders in the notifications are changed. 

    When I tried to submit the cloned form, I see that the borders in the email are displaying correctly. 

    I see that the color of the table border is mentioned as #cccccc in the style which is displaying as grey.

    You may change it to black to display the table border in the email. 

    Hope this information helps! Let us know if you need any further assistance. We will be happy to assist.  

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    Answered by mongaakshay on March 07, 2017 at 02:30 AM

    Thanks, can you also share the code for black. I do not know these codes.

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    JotForm Support

    Answered by AIDAN on March 07, 2017 at 05:36 AM

    For the black color you can either use #000000 or simply the word black.

    Here is also a handy tool that allows you to pick any color you want and get the hex value you need in CSS styling like this one: http://www.quackit.com/css/css_color_codes.cfm

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by mongaakshay on March 07, 2017 at 08:11 AM

    Hi Kiran

     

    This is still not working. My table already has 00000 code. I sent this in the attachment in the first post?

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    JotForm Support

    Answered by Kiran on March 07, 2017 at 09:49 AM

    I have cloned your JotForm and see that the border is still set to #cccccc. Please see the screencast below that can help you with changing the border color to Black.

    Hope this information helps! 

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    Answered by mongaakshay on March 09, 2017 at 01:08 PM

    Hi Kiran

     

    Please refer this video. My query is still unresolved.

     

    We both are referring to different email responses.

     

     

    https://www.useloom.com/share/d4d9733eff744125ad3fe078dbe941fc

     

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    JotForm Support

    Answered by Kiran on March 09, 2017 at 02:18 PM

    Ok. I see that the border color is set to black for the table in the notification. However, the border width is not specified and so the border is not being displayed. Please add 1 to the border field in the table properties and the table should be displaying correctly. Please see the screencast below:

    Hope this information helps!