What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are having trouble with the PayPal Integration

    Asked by jvyoga on March 06, 2017 at 10:38 AM

    Urgent: We just sent out mail to have our members sign up for a new class and we are having trouble with jot form working with PayPal.


    Once a form is submitted, the form no longer takes the user to the PayPal screen it jumps to the confirmation page. This is a very recent issue that has happened since Thursday or Friday last week.

    Using Version 4 of Jotform: The integration for PayPal is grayed out but checked with a green check mark. Selecting it gives a message about not having more than one payment processor and takes me back to the forms page. 

    Using Version 3 of Jotform: The integration for PayPal is highlighted and checked with a green check mark. I saved the form in Version 3 but I still have the same problem where the submit form jumps to the thanks page. 

    When I go to the Apps Page https://apps.jotform.com/category/payment_processing I click on "get app" on the PayPal app and I get taken to the forms page again with no messages.

    Page URL:

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    JotForm Support

    Answered by david on March 06, 2017 at 12:21 PM

    I cloned your form to test it and it looks like the payment options field was updated but the associated condition was not.

    Redo the above condition and the form should work properly once again.