What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changes are not reflecting on my forms.

    Asked by recruit2network on June 20, 2012 at 07:12 AM

    Changes are not reflecting on my forms. When I make changes - my forms stay the same on my site. I also have a one new submission but can't view it via my dashboard.

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    JotForm Support

    Answered by jonathan on June 20, 2012 at 08:18 AM

    Hi,

    Please share with us the URL of the form or the website were we can check the form.

    Also, just in case the cause is only due to latency, you can try changing the URL sub-domain when the form was embedded.

    Like this... from http://form.jotform.co/12345678 to http://www.jotform.co/12345678 -- that is change 'form' to 'www'

    Will await your response.

    Thanks.

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    Answered by recruit2network on June 20, 2012 at 08:23 AM

    http://recruit2network.com/advertise.htm

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    JotForm Support

    Answered by jonathan on June 20, 2012 at 08:23 AM

    This post may also help. My colleagues have provided more than enough details if the issue is similar to what you encountered.

    Thanks.

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    JotForm Support

    Answered by jonathan on June 20, 2012 at 08:31 AM

    Hi,

    Thank you for updating and providing the requested details.

    As suggested please try updating the embed URL to 'www'

     

    Please inform us if this issue persist.

    Thanks.

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    Answered by recruit2network on June 20, 2012 at 08:41 AM

    The form is now gone. I eliminated the ad above to see if it was interfering. Nada.

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    Answered by recruit2network on June 20, 2012 at 08:47 AM

    Sorted. Thank You.

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    JotForm Support

    Answered by jonathan on June 20, 2012 at 08:47 AM

    Hi,

    The correction should be like this  http://www.jotform.com/jsform/12975501121

    NOT like this http://www.form.jotform.com/jsform/12975501121

    Please try to update it. 

    Thanks.

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    JotForm Support

    Answered by jonathan on June 20, 2012 at 08:51 AM

    Thanks. We are glad you sorted it out. =)

    Please inform us if you have further inquiry. Thank you for using our service.