What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Encrypted form: Auto-responder email is not being sent.

    Asked by culturalvistas on March 06, 2017 at 12:51 PM

    Hi,

    I customized an auto response email under Settings > Emails to send immediately after submissions. I've tested this 3 times to no avail, although the submission information shows up on JotForm. Please advise, thank you!

    Page URL:
    https://form.jotform.com/70374620905959

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 06, 2017 at 02:03 PM

    Hello culturalvistas,

    I did check your form and found that you have enabled encryption. Please note that autopresponder email is not supported in encrypted form. Since the form's submission data is encrypted, the email which customer will receive will also have encrypted data.

    I would suggest you to please disable "Form Encryption" in your form and then it will start sending auto-responder email.

    Thank you!