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  • Profile Image

    Google Sheet Integration stopped working again.

    Asked by skylinebilling on March 06, 2017 at 01:40 PM

    Google sheet integration has stopped working AGAIN!!!  This has happened in 3x in the last 3 weeks.  See URL below.  Cache cleared, not on bounced list for email.  Submission's show up under "Submissions".  Please advise ASAP.

    Page URL:
    https://docs.google.com/a/skylinebilling.com/spreadsheets/d/10ULxy5VVS<br/>L78uz6XKxOnQqhm8tlNLH-jD477-9nR6Sk/edit?usp=sharing

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 06, 2017 at 02:33 PM

    We're sorry for this inconvenience.

    I tried to manually restore your submissions to Spreadsheet. Please check if that helped and if it is working now.

    If the issue persists please let us know.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by skylinebilling on March 06, 2017 at 02:55 PM

    It did not work. Please redo the restore. I should have waited to reintegrate myself.  That was a mistake.  Please restore!!! Thank you. Why does this keep happening???

  • Profile Image

    Answered by skylinebilling on March 06, 2017 at 03:52 PM

    Still not working. Please advise

     

  • Profile Image

    Answered by skylinebilling on March 06, 2017 at 04:04 PM

    Please Jotform support team...FIX THIS ISSUE!!!!

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 06, 2017 at 05:38 PM

    I tested our Spreadsheet integration but I couldn't replicate this issue with the integration itself.

    Could you please share your Spreadsheet to our support email jotformsupport@gmail.com so we can investigate this issue further.

    We'll wait for your response.

    Thank you!

     

  • Profile Image

    Answered by skylinebilling on March 06, 2017 at 06:46 PM

    I just cloned the form, re-linked to website and reintegrated with google sheets which is what I seem to have to do weekly.  If you find fix that works for more than a week let me know.  

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    JotForm Support

    Answered by Chriistian on March 06, 2017 at 09:41 PM

    Have already sent the spreadsheet link to our support email so that we can further check? Are you still experiencing google spreadsheet integration issue?

    If you still encountering the issue, let us know.

    Regards

  • Profile Image

    Answered by skylinebilling on March 09, 2017 at 10:16 AM
    Here is the spreadsheet. We have several submissions via jotform that have
    not shown up today.
    Please advise.
    Kevin Monson, CFO
    Skyline Billing, LLC
    801.671.4516 <(801)%20671-4516>
    kevin@skylinebillng.com
    NOTICE: The information contained in this transmission is intended only
    for the recipient named. This communication may contain protected
    information covered by federal confidentiality rule (CFR, Part 2) and the
    Health Insurance Portability and Accountability Act of 1996 (HIPAA),
    governing drug or alcohol abuse programs. You are hereby notified that the
    dissemination, distribution or copying of this information is prohibited
    unless further disclosure is expressly permitted by the written consent of
    the person to whom it pertains or as otherwise permitted by rule 42 CFR,
    Part 2 or HIPAA. If you received this information in error, please notify
    the sender by return correspondence immediately
    ...
  • Profile Image

    Answered by skylinebilling on March 09, 2017 at 10:17 AM
    I don't see any new test submissions so I am not sure how you tested this.
    It simply does not integerate any longer starting today. New submissions
    via jotform are not showing up at all.
    Kevin Monson, CFO
    Skyline Billing, LLC
    801.671.4516 <(801)%20671-4516>
    kevin@skylinebillng.com
    NOTICE: The information contained in this transmission is intended only
    for the recipient named. This communication may contain protected
    information covered by federal confidentiality rule (CFR, Part 2) and the
    Health Insurance Portability and Accountability Act of 1996 (HIPAA),
    governing drug or alcohol abuse programs. You are hereby notified that the
    dissemination, distribution or copying of this information is prohibited
    unless further disclosure is expressly permitted by the written consent of
    the person to whom it pertains or as otherwise permitted by rule 42 CFR,
    Part 2 or HIPAA. If you received this information in error, please notify
    the sender by return correspondence immediately
    ...
  • Profile Image

    Answered by skylinebilling on March 09, 2017 at 10:19 AM
    It seems the only solution is to clone the form, reintegrate the form with
    google sheets and re-link to our website on a weekly basis. This is
    happened each week wherein the integration stops working. We have multiple
    forms that are integrated with google sheets and each randomly stops
    working.
    Please advise is there is a permanent solution with google sheet
    integration working properly going forward.
    Thank you.
    Kevin Monson, CFO
    Skyline Billing, LLC
    801.671.4516 <(801)%20671-4516>
    kevin@skylinebillng.com
    NOTICE: The information contained in this transmission is intended only
    for the recipient named. This communication may contain protected
    information covered by federal confidentiality rule (CFR, Part 2) and the
    Health Insurance Portability and Accountability Act of 1996 (HIPAA),
    governing drug or alcohol abuse programs. You are hereby notified that the
    dissemination, distribution or copying of this information is prohibited
    unless further disclosure is expressly permitted by the written consent of
    the person to whom it pertains or as otherwise permitted by rule 42 CFR,
    Part 2 or HIPAA. If you received this information in error, please notify
    the sender by return correspondence immediately
    ...
  • Profile Image

    Answered by skylinebilling on March 09, 2017 at 10:19 AM
    It seems the only solution is to clone the form, reintegrate the form with
    google sheets and re-link to our website on a weekly basis. This is
    happened each week wherein the integration stops working. We have multiple
    forms that are integrated with google sheets and each randomly stops
    working.
    Please advise is there is a permanent solution with google sheet
    integration working properly going forward.
    Thank you.
    Kevin Monson, CFO
    Skyline Billing, LLC
    801.671.4516 <(801)%20671-4516>
    kevin@skylinebillng.com
    NOTICE: The information contained in this transmission is intended only
    for the recipient named. This communication may contain protected
    information covered by federal confidentiality rule (CFR, Part 2) and the
    Health Insurance Portability and Accountability Act of 1996 (HIPAA),
    governing drug or alcohol abuse programs. You are hereby notified that the
    dissemination, distribution or copying of this information is prohibited
    unless further disclosure is expressly permitted by the written consent of
    the person to whom it pertains or as otherwise permitted by rule 42 CFR,
    Part 2 or HIPAA. If you received this information in error, please notify
    the sender by return correspondence immediately
    ...