Changes in the form are not showing up in the preview/website

  • SELC
    Asked on March 6, 2017 at 2:32 PM

    HUGE PROBLEM! Forms I'm making edits to will say "saved" but are not! Our President's Council Form still has 3 options instead of two at the top.

    And the email the participants for our WildFlowers Workshop - the Wildflowers form, was not truly updated and old information was sent out. This is causing big problems at work! Please advise!
    Page URL: https://www.sanelijo.org/council
  • Welvin Support Team Lead
    Replied on March 6, 2017 at 3:39 PM

    The form builder has an auto save function. Changes are automatically saved unless a save button is present, you need to click it in order to save the changes. I checked your form revision history, I see no changes there with regards to the top radio button options. 

    I don't think it's a cache but I have cleared your forms cache, please edit the form again. Preview the form after the changes and confirm that only two options are there.

    As for the other issue, I have moved that into a separate thread. You can find it here: https://www.jotform.com/answers/1083077.