What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I cancel my subscription?

    Asked by theregalfind on March 06, 2017 at 02:56 PM
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 06, 2017 at 04:28 PM

    You can cancel your subscription through the Billing section of your accounts page (https://www.jotform.com/myaccount/billing)

    Just click the Starter Plan

    then click the "Cancel Subscription" after.

    Or if you want, with your permission, we can cancel your subscription for you and put your account back to free on our end.

    Please let us know how would you like to proceed. We will wait for your response.

    Thank you.

  • Profile Image

    Answered by theregalfind on March 09, 2017 at 10:16 AM
    Canceling the subscription would be great! Thank you!
    Jessica Regele
  • Profile Image
    JotForm Support

    Answered by Mike_G on March 09, 2017 at 03:07 PM

    I have canceled your subscription immediately as you requested and refunded the last payment in full. The amount refunded ($19.00) will reflect in your bank within 5 to 10 business days.

    If you have other questions regarding this, please feel free to contact us again anytime.

    Thank you.