Fields are not saved / updated

  • Profile Image
    olay
    Asked on June 20, 2012 at 08:28 AM

    Hi,

    I added a field (full name) to the form and saved it. However when go the the form url, the added field is not appearing even though I refreshed the browser several times.

    It doesn't look like the save functionality works at all.

     

    Please help

  • Profile Image
    jonathan
    Answered on June 20, 2012 at 09:09 AM

    Hi olay,

    Try updating the URL to like this http://www.jotformpro.com/form/21634724091955 .

    There seem to be some sever refresh latency issue at this time.

    Please inform us if issue persist.

    Thanks.

  • Profile Image
    olay
    Answered on June 20, 2012 at 09:16 AM

    Hi,

    The new link works but I won't be able to change the link and the email including the existing link is already been sent out and it cannot be changed now.

    Could you look into resolving the server issue please so that the existing link is working correctly?

    Many Thanks

    Olay

  • Profile Image
    jonathan
    Answered on June 20, 2012 at 09:26 AM

    Hi Olay,

    To my understanding, this issue will go away in time(not too long). Since it was only a delay.

    A more informative details about this can be seen on this discussion.

    My colleagues have offered more knowledeagble input about it.

    Thank you for your understanding.