What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how can i change my payment method

    Asked by rigazzis on June 20, 2012 at 08:49 AM

    i have made an extensive order form from a menu template that is set up as paypal, but i need to change it to a purchase order. i do not have paypal but when you hit submit it goes to a error page that there ios a problem with paypal.  i just want it to send to my e-mail as do all myu other forms.

    it is a large from & i'd hate to have to re-do the whole thing.

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    JotForm Support

    Answered by jonathan on June 20, 2012 at 09:41 AM


    When you delete a payment field, it will prompt for a message like this...

    This gives you the chance to keep the products info you have. When you apply another type of payment field, the same list of products/items will be transfer to the new payment field.

    Example, I tried this on your form -- I was able to convert it to Authorize.Net and retain all the products/items list withou re-typing any of them.

    Hope this help. Please inform us if you have further inquiry.


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    Answered by taud on August 08, 2013 at 12:09 AM
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    Answered by khrisell on August 08, 2013 at 12:21 AM

    Hello taud,

    May we ask that you open a new thread so we can better track the issues and solutions users are having. To further assist you with it and avoid any confusion.

    Thank you.
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    Answered by taud on August 08, 2013 at 12:24 AM

    Sorry my bad, when I thought I was asking a direct question to u guys it came in as a forum question haha, I did figure out the issue .. thanks love the app ..
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    Answered by taud on August 08, 2013 at 12:33 AM
    I tried to delete my comment, but couldn't .. so I just deleted the text ...