Not receiving email notifications!

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    RIVSummer
    Asked on March 06, 2017 at 06:34 PM

    Hi there, 

     

    It is imperative that we be receiving the email notifications when a form is completed, but we are no longer receiving them. We received the first 9, but it stopped afterwards. I deleted the previous notification setting and created a new one, but they are still not coming through. They are not being directed to my Junk Mail folder or to any other folders. 

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    jonathan
    Answered on March 06, 2017 at 09:08 PM

    I found that one of the recipient email you used on your form was in bounce list due to this reason.

     

    arenaud@ri#####g is IN the bounce list

    Reason(s) : smtp; 552 5.2.2 User's mailbox is full

     

    I have fixed and removed it now. New incoming emails should get through.

    Let us know if issue persist.