What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notifications!

    Asked by RIVSummer on March 06, 2017 at 06:34 PM

    Hi there, 


    It is imperative that we be receiving the email notifications when a form is completed, but we are no longer receiving them. We received the first 9, but it stopped afterwards. I deleted the previous notification setting and created a new one, but they are still not coming through. They are not being directed to my Junk Mail folder or to any other folders. 

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on March 06, 2017 at 09:08 PM

    I found that one of the recipient email you used on your form was in bounce list due to this reason.


    arenaud@ri#####g is IN the bounce list

    Reason(s) : smtp; 552 5.2.2 User's mailbox is full


    I have fixed and removed it now. New incoming emails should get through.

    Let us know if issue persist.